The impact of e-banking on the performance of DFCU bank at Wandegeya branch, Kampala Uganda. A cross-section study.

Abstract

Background.

Implementing e-banking in Uganda is a complex and challenging process. It has brought benefits in areas such as SMS, Internet, Online Banking, and real-time gross settlement. There are still challenges in realizing increased productivity, quality improvement in services, and cost and time savings in operations. This study aimed at establishing the impact of E-Banking on the Performance of DFCU Bank at the Wandegeya branch, Kampala, Uganda.

Methodology.

A descriptive cross-sectional study design was employed, and data were collected quantitatively using questionnaires and interview guides from 171 study participants who included staff of DFCU bank and customers. The study participants were selected using a stratified sampling and a simple random sampling method, and the Sample size was determined using Helen’s assumption. Data was analyzed automatically using SPSS.

Results.

90(52.6%) of the study participants were Female, and 75 (43.8%) of the respondents were single. There was a strong relationship between electronic commerce progression and information technology on Pearson Correlation, where r = 0.874. 85(49.7%) of the respondents were of the agree opinion that, electronic commerce have improved customers satisfaction, 7l (100%) of the respondents were of the agree opinion that their banks places more emphasis in all the electronic commerce threat to determine its effectiveness and 80(46.8%) of respondents were of the agree opinion that electronic commerce system has made commerce transaction easier.

Conclusion.

The adoption of information technology with elements such as electronic commerce has enhanced DFCU Bank of Uganda's efficiency by making it more productive and effective. Electronic.

Recommendation.

The banks must be focused on their needs and use the right technology to achieve their goals. Rather than acquiring the technology of internet commerce because other banks have it.